Lucky 5's Privacy Policy — Your data is our responsibility

Lucky 5 collects certain information to deliver the best possible experience. We believe transparency is essential — so below you'll find a clear breakdown of exactly what data we hold.

1.1 Information Provided Directly

Information you provide directly during registration or while using our services:

• Identity Information: Full name, date of birth, National ID number, or passport number.
• Contact Details: Mobile number, email address, residential address.
• Financial Information: Mobile banking number (bKash/Nagad/Rocket), bank account details.
• Verification Documents: NID card photo, selfie, proof of address.
• Login Credentials: Username and encrypted password.

1.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• Device Information: Device type, operating system, browser type and version.
• Network Information: IP address, internet service provider name.
• Usage Data: Time spent on site, pages visited, bets placed.
• Log Data: Login and logout timestamps, error logs.

1.3 Information Received from Third Parties

In certain cases, information may also be received from legitimate third parties:

• Transaction confirmation details from payment processors.
• Identity verification results from KYC verification service providers.
• Risk assessment data from fraud prevention services.

Lucky 5 uses your data strictly for defined purposes. It is never used for unrelated or unauthorized reasons.

2.1 Primary Use

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide betting, casino games, and other services.
• Financial Transactions: For processing deposits, withdrawals, and bonus payouts.
• Customer Support: To resolve your questions and issues.

2.2 Security & Legal Purposes

• Fraud detection and prevention.
• Enforcement of Anti-Money Laundering (AML) policy.
• Meeting legal obligations and fulfilling regulatory requirements.
• Monitoring of unusual account activity.

2.3 Service Improvement & Communications

• Enhancing platform performance and user experience.
• Keeping you informed about new promotions and offers (with your consent).
• Sending important account updates and notifications.
• Analyzing betting habits to provide responsible gaming support.

Lucky 5 does not sell your personal data. However, limited information may be shared with trusted partners in specific circumstances.

3.1 Trusted Service Providers

Lucky 5 works with select third-party service providers who help operate our platform. These partners are bound by strict confidentiality agreements:

• Payment Processors: bKash, Nagad, Rocket, and banking partners — solely to process transactions.
• KYC Service Provider: For identity and age verification purposes.
• IT Infrastructure: Server hosting and cloud storage partners.
• Customer Support Platform: For managing support tickets and live chat.

3.2 Legal Obligations

Lucky 5 may be required to disclose information to legal authorities in the following circumstances:

• Court orders or legal directives.
• Assisting regulatory authorities with investigations.
• Investigations related to money laundering or terrorist financing.
• Legal requests related to national security.

The lucky 5 website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

4.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to stop working.

Lucky 5 follows the highest industry standards to protect your data. Our security infrastructure is continuously updated and tested.

5.1 Technical Safeguards

• Encryption: All data transfers are secured with 256-bit TLS/SSL encryption.
• Password Hashing: Passwords are stored using the bcrypt algorithm.
• Firewall: Multi-layer firewall and DDoS protection.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Audits: Regular security audits conducted by independent third parties.

5.2 Data Breach Response

In the event of a data breach, Lucky 5 will:

• Notify the relevant authorities within 72 hours.
• Affected users will be notified in a timely manner.
• Take immediate steps to minimize any harm.
• This will help improve our systems to prevent recurrence.

You have full control over your personal data at Lucky 5. We make it easy for you to exercise all of your rights.

6.1 How to Exercise Your Rights

To exercise any of your rights, reach out to us through any of the following:

• Email: support@lucky5.ws — use the subject line "Data Rights Request".
• Live Chat: Log in to the platform and reach us directly via live chat.
• Account Settings: Some rights can be exercised directly from your account.

Upon receiving your request, we will 30 business days to respond. Complex cases may take up to 90 days, but you will be notified in advance.

Lucky 5 does not retain your data longer than necessary. Retention periods are determined based on the type of information.

Once the designated retention period expires, data is securely and permanently deleted or anonymized.

Lucky 5 is strictly for individuals aged 18 and above. We do not collect or process data from minors under any circumstances.

• Date of birth is verified at the time of registration.
• Age is verified as part of the KYC process.
• If an underage account is identified, it is immediately closed and all associated data is deleted.
• If a parent or guardian reports a potential underage account, we take immediate action.

Lucky 5 may update this Privacy Policy from time to time. Before any significant changes, we will:

• We will send a notice to your registered email.
• We will display a prominent notification on the platform.
• The date and a brief summary of any changes will be noted at the top of this page.

Continued use of the platform after any policy update will be considered acceptance of the revised terms. If you do not agree, please request account closure.

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

10.1 Complaints Process

To submit a privacy-related complaint, please follow the steps below:

1. Email us with the subject line "Privacy Complaint" and include full details.
2. Our team will provide an initial response within 7 business days.
3. If needed, the matter will be escalated for management-level review.
4. If your issue remains unresolved, you have the right to file a complaint with an independent authority.