Lucky 5's Terms & Conditions — Complete Guide

Lucky 5 (hereinafter referred to as the "Platform" or "we") is an internationally licensed online betting and gaming service provider built specifically with Bangladeshi users in mind. These terms and conditions constitute a legally binding agreement between lucky 5 and its users.

These Terms & Conditions apply to:

• For users of the Lucky 5 website (lucky5.ws)
• For lucky 5 Mobile Application Users
• All users of any Lucky 5 service

By accessing the platform, registering, or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any of the terms, please refrain from using the platform.

2.1 Age & Eligibility Requirements

To open an account with lucky 5, you must meet the following requirements:

• You must be 18 years of age or older.
• You must be legally entitled to participate in online betting under the laws of your country.
• You must operate your account in your own name and on your own behalf.
• Betting on behalf of or as a representative of another person is not permitted.

2.2 Registration Process

You are required to provide accurate and complete information during registration. Providing false or incomplete information may result in account closure. Information required for registration:

• Full Name (as per National ID)
• Date of Birth
• Valid Mobile Number
• Active Email Address
• Bangladeshi Address

2.3 Account Verification (KYC)

Lucky 5 verifies the identity of all members for security and fraud prevention purposes. The following documents may be required at the time of your first withdrawal request or in the event of any suspicious activity:

2.4 Account Security

You are responsible for keeping your account password and login credentials confidential. Sharing your account with anyone else is strictly prohibited. If you suspect any unauthorized access to your account, contact our support team immediately.

3.1 Placing Bets

The following rules apply when placing bets on Lucky 5:

• Once confirmed, bets cannot be changed or cancelled.
• Bets are accepted before an event begins; for live betting, bets can be placed while specific markets are open.
• If a bet is not accepted due to a technical issue, it will be considered void.
• Lucky 5 reserves the right to restrict or reject any bet.

3.2 Minimum & Maximum Bet Limits

3.3 Bet Cancellation & Void Policy

Lucky 5 may cancel or void a bet under the following circumstances:

• If an event is cancelled or postponed
• If incorrect odds are offered (in cases of obvious error)
• If a player from either team is ruled ineligible to participate
• If evidence of match-fixing or corruption is found

4.1 Deposit Rules

Deposits at lucky 5 can be made via bKash, Nagad, Rocket, and bank transfer. For deposits:

• Minimum deposit amount is ৳500.
• Only your own payment methods may be used.
• Using a third-party payment method may result in your deposit being cancelled.
• Deposits are normally credited to your account instantly.

4.2 Withdrawal Rules

The following conditions apply when withdrawing your winnings:

• Minimum withdrawal amount is ৳1,000.
• Withdrawals can only be made to verified payment methods.
• KYC verification is mandatory for your first withdrawal.
• Standard processing time for verified members is 15–30 minutes.
• Maximum daily withdrawal limit is ৳20,00,000.

4.3 Currency

Lucky 5 processes all transactions in Bangladeshi Taka (BDT). For transactions in foreign currencies, the prevailing exchange rate will apply and additional conversion charges may be incurred.

5.1 General Bonus Policy

Lucky 5 regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the following general rules apply to all:

• Each promotion can only be claimed once, unless otherwise stated.
• Bonus funds cannot be withdrawn directly; wagering requirements must be met first.
• Bonuses must be used within the specified time limit after they are credited.
• Lucky 5 reserves the right to void any bonus and investigate an account if bonus abuse is suspected.

5.2 Welcome Bonus

New members receive a welcome bonus on their first deposit. Welcome bonus terms and conditions:

• A minimum first deposit of ৳1,000 is required to qualify for the bonus.
• Bonus wagering requirement: 15x the bonus amount.
• You have 30 days to complete the wagering requirement.
• The welcome bonus cannot be claimed more than once.

5.3 Cashback & Loyalty Rewards

Regular members earn weekly cashback and additional rewards through the lucky 5 Loyalty Program. For more details, Rewards Page View.

Lucky 5 takes the protection of your personal data seriously. Our full Privacy Policy here Available. In brief:

• Your personal information is used solely for service delivery, verification, and legal compliance.
• Your information is never sold or shared with third parties.
• All data is secured with 256-bit SSL encryption.
• You can request to view or delete your stored data at any time.

Lucky 5 believes gaming should be entertaining, not addictive. We encourage all our members to play responsibly.

7.1 Self-Exclusion Feature

Any member can set betting limits for a specific period or temporarily suspend their account. Contact support to request self-exclusion.

7.2 Deposit Limits

Members can set daily, weekly, or monthly deposit limits to control their spending. Decreasing a limit takes effect immediately, while increasing one requires a 24-hour waiting period.

To learn more, visit our Responsible Play page.

Lucky 5 reserves the right to close or suspend any account at any time for the following reasons:

• Any breach of these Terms & Conditions.
• Providing false or misleading information.
• Evidence of fraud, match-fixing, or system abuse.
• Operating multiple accounts.
• Money laundering or suspicious financial activity.
• Death of the account holder (nominee process must be followed).

Any remaining valid balance will be refunded provided no rule violations occurred prior to account closure. You may also request to close your account at any time.

For any dispute or complaint, please follow the process below:

1. Step 1: Contact our support team via live chat or email.
2. Step 2: The support team will review the matter within 48 hours.
3. Step Three: If unresolved, the matter will be escalated to the management team.
4. Step Four: Mediation through an independent third party, if required.

Lucky 5 reserves the right to modify, amend, or update these Terms & Conditions at any time. In the event of changes:

• A notice will be sent to your registered email before any significant changes take effect.
• The date of the latest update will be shown at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

These terms and conditions were last January 2026Updated on